How To Refund A Payment?
How To Refund A Payment
You have the option to refund specific amounts or the full amount.
First, hover over the payment charge and you will see a drop-down button appear on the right. Click the...
Setting Up Your Website
Setting Up Your Website
This feature is only available to premium subscribers.
1. First, go to > > and ensure that all company information is filled in accurately as it will be displayed...
Changing Your Password
Changing Your Password
Changing Your Password from within the app. Sometimes you may need to change your password when working with Roomsy hotel management system. Follow the pictures below to do so.
Click your email address...
How To Add Employees Or Users and Manage Permissions?
How To Add Employees Or Users and Manage Permissions
To add an employee to your account go to:
> >
Add the employees first name, last name, and email address to the provided fields...
How To Create A Group Booking?
How To Create A Group Booking
If you get a lot of travelers coming to your hotel as a group then we recommend using the Group functionality.
When you are creating a booking choose the Group...
How to add another property to your account?
How to add another property to your account
If you have more than one property to manage (e.g. you are a owner of two hotels, or of a hotel chain), you can simply add an...
How to move rooms for checked in guests?
How to move rooms for checked in guests
Sometimes you have to move guests for a reason. This could be for operational issue or the guest may have asked for an upgrade to another room.
And,...
How To Make Reservations For An Existing Group?
How To Make Reservations For An Existing Group with roomsy hotel management system.
Once you have found the group you are looking to make the reservation for using the Group Search function or if you...
How To Add A Booking Source?
How To Add A Booking Source
A Booking Source allows you to track which source provided the reservation. This data can be used to identify which sources are the best-performing ones for your hotel.
If you...
How to map room types/rates in Roomsy to connect to Booking.com or Expedia?
Match the room types between Booking.com/Expedia and Roomsy for the channel manager to send updates automatically
Part of setting up the channel manager is completing the mapping between Roomsy channel manager and Booking.com or Expedia.
To...
