Product News and Helpful Hospitality Articles

Setting Up Your Website

Setting Up Your Website   This feature is only available to premium subscribers. 1. First, go to [Settings] > [Company] > [General Information] and ensure that all company information...


How to add another property to your account

How to add another property to your account   If you have more than one property to manage (e.g. you are a owner of two hotels, or of a...


How To Create A Group Booking

How To Create A Group Booking   If you get a lot of travelers coming to your hotel as a group then we recommend using the Group functionality. When...


Rate Plan Settings

Rate Plan Settings   Rate plans must be set up in order to setup Online Booking Engine, or connection to OTA’s (e.g. Booking.com) Also, with the rate plans setup,...


How To Add A Booking Source

How To Add A Booking Source A Booking Source allows you to track which source provided the reservation. This data can be used to identify which sources are the...


How to set up a payment gateway integration (Stripe)

How to set up a payment gateway integration (Stripe)   Please note that Stripe Integration is a premium feature. If you are a basic subscriber please email us to...


How To Add Employees Or Users and Manage Permissions

How To Add Employees Or Users and Manage Permissions To add an employee to your account go to: [Settings] > [Company] > [Employees] Add the employees first name, last...


How To Refund A Payment

How To Refund A Payment You have the option to refund specific amounts or the full amount. First, hover over the payment charge and you will see a drop-down...


Adding Payment

How To Add Payment To charge a guest at checkout or anytime you will need to add the payment to their invoice you need to follow these few simple...


How To Make Reservations For An Existing Group

How To Make Reservations For An Existing Group with roomsy hotel management system. Once you have found the group you are looking to make the reservation for using the...