Rate Plan Settings Rate plans must be set up in order to setup Online Booking Engine, or connection to OTA's (e.g. Booking.com) Also, with the rate plans setup, you won't have to train your staff to remember/look up prices of the rooms. To begin the setup process, go to [Settings] > [Rates] > [Rate … Continue reading Rate Plan Settings
How To Add A Booking Source
How To Add A Booking Source A Booking Source allows you to track which source provided the reservation. This data can be used to identify which sources are the best-performing ones for your hotel. If you go to Settings>Reservations, the first tab on the left is Booking Source. We give you … Continue reading How To Add A Booking Source
How to set up a payment gateway integration (Stripe)
How to set up a payment gateway integration (Stripe) Please note that Stripe Integration is a premium feature. If you are a basic subscriber please email us to get upgraded! First, you need a Stripe account. If you don't have a Stripe account yet, go to http://www.stripe.com and signup for a new account. You … Continue reading How to set up a payment gateway integration (Stripe)
How To Add Employees Or Users and Manage Permissions
How To Add Employees Or Users and Manage Permissions To add an employee to your account go to: [Settings] > [Company] > [Employees] Add the employees first name, last name, and email address to the provided fields and click 'Add Employee'. The employee will then receive a verification email for their account. They can click … Continue reading How To Add Employees Or Users and Manage Permissions
How To Refund A Payment
How To Refund A Payment You have the option to refund specific amounts or the full amount. First, hover over the payment charge and you will see a drop-down button appear on the right. Click the drop-down button and you will Refund as an option. When you click the refund button you will two options. … Continue reading How To Refund A Payment
Adding Payment
How To Add Payment To charge a guest at checkout or anytime you will need to add the payment to their invoice you need to follow these few simple steps. First, find the guest you want to add the payment too. Then, open invoice. Scroll down to find the Add Payment button. When you click … Continue reading Adding Payment
How To Make Reservations For An Existing Group
How To Make Reservations For An Existing Group with roomsy hotel management system. Once you have found the group you are looking to make the reservation for using the Group Search function or if you see the group on the dashboard screen just click on any reservation. For easy identification, groups are shown in Italics. … Continue reading How To Make Reservations For An Existing Group
Changing Your Password
Changing Your Password Changing Your Password from within the app. Sometimes you may need to change your password when working with Roomsy hotel management system. Follow the pictures below to do so. Click your email address in the top right corner of the screen. Click 'My Account' Type in your old password and confirm your … Continue reading Changing Your Password
Looking to work with Expedia or Booking.com
Looking to work with Expedia or Booking.com. This will be helpful. From How to contact Booking.com or Expedia for listing your hotel If you are currently not working with Expedia or Booking.com and would like to list your property with them you can get in touch with them via the links below. https://join.booking.com/ https://join.expediapartnercentral.com/en/
Associating an Individual with a Corporate Account
Your Roomsy account comes standard with two different guest types - Individual and Corporate. This is very handy for managing invoices where multiple bookings will be paid by the same account. To view guest types go to [Settings] > [Accounting] > [Guest Types] You can always guest types such as 'VIP' or whatever suits your … Continue reading Associating an Individual with a Corporate Account
Hotel Owner's Manual 