Setting Up Your Website This feature is only available to premium subscribers. 1. First, go to [Settings] > [Company] > [General Information] and ensure that all company information is filled in accurately as it will be displayed on your website. 2. Go to [Settings] > [Website & Online Booking Engine] > [Website] In the … Continue reading Setting Up Your Website
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How to add another property to your account
How to add another property to your account If you have more than one property to manage (e.g. you are a owner of two hotels, or of a hotel chain), you can simply add an extra property by clicking on your email address on the top-right corner of the screen: Then, click … Continue reading How to add another property to your account
How To Create A Group Booking
How To Create A Group Booking If you get a lot of travelers coming to your hotel as a group then we recommend using the Group functionality. When you are creating a booking choose the Group option. Once you have selected the Group option you will be on Group Booking screen. This is where … Continue reading How To Create A Group Booking
How to set up a payment gateway integration (Stripe)
How to set up a payment gateway integration (Stripe) Please note that Stripe Integration is a premium feature. If you are a basic subscriber please email us to get upgraded! First, you need a Stripe account. If you don't have a Stripe account yet, go to http://www.stripe.com and signup for a new account. You … Continue reading How to set up a payment gateway integration (Stripe)
How To Add Employees Or Users and Manage Permissions
How To Add Employees Or Users and Manage Permissions To add an employee to your account go to: [Settings] > [Company] > [Employees] Add the employees first name, last name, and email address to the provided fields and click 'Add Employee'. The employee will then receive a verification email for their account. They can click … Continue reading How To Add Employees Or Users and Manage Permissions
How To Refund A Payment
How To Refund A Payment You have the option to refund specific amounts or the full amount. First, hover over the payment charge and you will see a drop-down button appear on the right. Click the drop-down button and you will Refund as an option. When you click the refund button you will two options. … Continue reading How To Refund A Payment
Adding Payment
How To Add Payment To charge a guest at checkout or anytime you will need to add the payment to their invoice you need to follow these few simple steps. First, find the guest you want to add the payment too. Then, open invoice. Scroll down to find the Add Payment button. When you click … Continue reading Adding Payment
Changing Your Password
Changing Your Password Changing Your Password from within the app. Sometimes you may need to change your password when working with Roomsy hotel management system. Follow the pictures below to do so. Click your email address in the top right corner of the screen. Click 'My Account' Type in your old password and confirm your … Continue reading Changing Your Password
Looking to work with Expedia or Booking.com
Looking to work with Expedia or Booking.com. This will be helpful. From How to contact Booking.com or Expedia for listing your hotel If you are currently not working with Expedia or Booking.com and would like to list your property with them you can get in touch with them via the links below. https://join.booking.com/ https://join.expediapartnercentral.com/en/
Associating an Individual with a Corporate Account
Your Roomsy account comes standard with two different guest types - Individual and Corporate. This is very handy for managing invoices where multiple bookings will be paid by the same account. To view guest types go to [Settings] > [Accounting] > [Guest Types] You can always guest types such as 'VIP' or whatever suits your … Continue reading Associating an Individual with a Corporate Account
Hotel Owner's Manual 